Rule Change: Open
On 6 August 2020, the AEMC initiated consultation on a rule change request from the Energy and Water Ombudsman of New South Wales (EWON) which proposes amendments to the National Electricity Retail Rules (NERR) that aim to facilitate transfer of life support information when life support customers change premises or retailer.
Stakeholders are invited to provide feedback on the consultation paper by 3 September 2020.
The rule change request
On 11 June 2020 the AEMC received a rule change request from EWON to amend the National Energy Retail Rules. EWON raised concerns that the costs associated with securing a new medical certificate each time a customer changes premises or retailer may deter life support customers from accessing competitive retail offers.
EWON proposed that the issue be addressed by enabling outgoing retailers or distributors to share relevant medical information with the new retailer or distributor selected by the customer.
The proposed changes would amend certain aspects of a December 2017 decision by the AEMC. The 2017 rule strengthened protections for customers who need life support equipment and came into effect on 1 February 2019.