Title PDF RTF
National Energy Retail Rules Version 17 1.7 MB
Coversheet & contents 238.7 KB 599.4 KB
Part 1: Preliminary 161.3 KB 578.7 KB
Part 2: Customer retail contracts 425.8 KB 848.8 KB
Part 3: Customer hardship 136.6 KB 551.6 KB
Part 4: Relationship between distributors and customers 165.4 KB 578 KB
Part 5: Relationship between distributors and retailers-retail support obligations 207 KB 571.2 KB
Part 6: De-energisation (or disconnection) of premises-small customers 233.6 KB 606.1 KB
Part 7: Life support equipment 169.6 KB 590.7 KB
Part 8: Prepayment meter systems 244 KB 622.1 KB
Part 9: Exempt selling regime 153.1 KB 575.2 KB
Part 10: Retail market performance reports 61 KB 539.1 KB
Part 11: Customer retail contracts-electricity consumption benchmarks 175.4 KB 540 KB
Part 12: National energy retail consultation 120.5 KB 536.9 KB
Schedule 1: Model terms and conditions for standard retail contracts 212.8 KB 643.7 KB
Schedule 2: Model terms and conditions for deemed standard connection contracts 200.5 KB 637.2 KB
Schedule 3: Savings and Transitional Rules 215.8 KB 652.2 KB
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