Title PDF RTF
National Energy Retail Rules Version 18 757.8 KB
Coversheet & contents 175.9 KB 541.6 KB
Part 1: Preliminary 133.5 KB 264 KB
Part 2: Customer retail contracts 283.5 KB 602 KB
Part 3: Customer hardship 108 KB 233.3 KB
Part 4: Relationship between distributors and customers 138.7 KB 265.6 KB
Part 5: Relationship between distributors and retailers-retail support obligations 111.7 KB 253.7 KB
Part 6: De-energisation (or disconnection) of premises-small customers 146.5 KB 301.1 KB
Part 7: Life support equipment 139.2 KB 287 KB
Part 8: Prepayment meter systems 154.7 KB 324.4 KB
Part 9: Exempt selling regime 127.8 KB 262.9 KB
Part 10: Retail market performance reports 82.8 KB 217.7 KB
Part 11: Customer retail contracts-electricity consumption benchmarks 89.2 KB 217.8 KB
Part 12: National energy retail consultation 77.6 KB 214 KB
Schedule 1: Model terms and conditions for standard retail contracts 170 KB 359 KB
Schedule 2: Model terms and conditions for deemed standard connection contracts 162.3 KB 353.6 KB
Schedule 3: Savings and Transitional Rules 179.2 KB 345.8 KB
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