The Australian Energy Market Commission will today publish Version 2 of the National Energy Retail Rules, which incorporate the National Energy Retail Amendment (Retailer Price Variations in Market Retail Contracts) Rule 2014 which comes into effect from 1 May 2015.
The new rule was made last October in response to a rule change request submitted by the Consumer Action Law Centre and the Consumer Utilities Advocacy Centre.
It clarifies that energy retailers must tell consumers clearly if prices can change during their retail contracts and clearly discloses details on when they notify customers about price changes.
The new rule applies to all new market contracts entered into after 1 May 2015 in states and territories which have adopted the National Energy Customer Framework: South Australia, Tasmania, New South Wales and the Australian Capital Territory.
The Commission publishes a new version of the National Energy Retail Rules when changes to the rules are to commence operation.
For further information, contact:
Communications Manager: Prudence Anderson, 02 8296 7800