The AEMC today published its advice to COAG Energy Council, developed with AEMO, recommending actions to improve the experience of customers when switching from one electricity retailer to another.

There are a range of issues with the existing customer transfer process that are allowing for, or contributing to, opportunities for market participants to delay a customer transfer. The joint advice recommends changes to the process and procedures that underpin customer transfer so market participants are able to better meet customer expectations. A smoother customer transfer process will also support competition in the retail market. 

The advice is in response to a request from the COAG Energy Council for the AEMC, in conjunction with AEMO, to consider and address the Australian Competition and Consumer Commission (ACCC) Retail Electricity Pricing Inquiry final report recommendations 8 and 9 related to customer transfers.   

Media: Prudence Anderson, Communication Director, 0404 821 935 or (02) 8296 7817