The AEMC today published an information sheet on the proposed scope and approach for our 2020 review of the state of competition in retail electricity and gas markets in South Australia, New South Wales, the Australian Capital Territory, Queensland, Victoria and Tasmania. 

This annual review looks at how energy retail competition is evolving and provides an overview of the current state and future development of retail competition across the national electricity market. The focus is on small customers, which includes residential and small business consumers. 

The review will be undertaken in accordance with terms of reference from the COAG Energy Council and will consider:

  • the current structure of retail energy markets
  • retailer behaviour and consumer engagement
  • the overall performance of retail energy markets.

As with the 2019 review, our report will focus on a number of research studies to provide a deeper understanding of specific aspects of the market. For the 2020 review these focus topics are:

  • electric vehicles in the retail energy market
  • consumer protections in an evolving market: new energy products and services
  • consumer protections in an evolving market: traditional sale of energy

The Commission today published issues papers on both of the consumer protections work streams and is seeking submissions by 13 February 2020.

The Commission’s final report is due to be published in mid-2020.

Media: Kellie Bisset, Media and Content Manager, 0438 490 041 (02) 8296 7813