Rule Change: Completed
On 19 December 2017, the AEMC published a final rule determination on a rule change request from the Australian Energy Regulator (AER) to strengthen protections for customers that have a person requiring life support equipment residing at their premises.
The final rule, which is a more preferable rule, amends the life support provisions in the National Energy Retail Rules so that customers will be entitled to life support protections from the time they first inform either their retailer or distributor that they need life support. It modifies the minimum requirements for retailers and distributors to register and deregister customers for life support protections. It also clarifies the role of retailers and distributors with regards to the registration, medical confirmation and deregistration processes.
The final rule will came into effect on 1 February 2019.