Rule Change: Completed

Overview

On 6 November 2014, the AEMC made new rules to make it easier for consumers to obtain information about their electricity consumption from distribution network companies and retailers in an easy-to-understand, affordable and timely way.
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<p>
On 6 November 2014, the AEMC made new rules to make it easier for consumers to obtain information about their electricity consumption from distribution network companies and retailers in an easy-to-understand, affordable and timely way.</p>
<p>
The new rules:</p>
<ul>
<li style="margin-left: 36pt;">
allow customers to obtain their electricity consumption data from their distributor as well as their retailer;</li>
<li style="margin-left: 36pt;">
allow other parties authorised by customers to request access to &nbsp;electricity consumption data from retailers and distributors; and</li>
<li style="margin-left: 36pt;">
requires retailers and distributors to comply with minimum requirements relating to the format, time frames and costs when a customer, or a party authorised by that customer, requests &nbsp;electricity consumption data.</li>
</ul>
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<strong>Background to the rule change request</strong></p>
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The COAG Energy Council submitted a rule change request to the AEMC that proposed to:</p>
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<li style="margin-left: 36pt;">
clarify that customers and their agents or authorised service providers are entitled to obtain their electricity consumption data from either their retailer or distributor;</li>
<li style="margin-left: 36pt;">
require that, upon request, electricity consumption data be provided in an understandable format and in a timely manner; and</li>
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require retailers and distributors to provide information on their respective websites, using common terms, about how electricity consumption data is used and who has access to such data.</li>
</ul>
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The COAG Energy Council&rsquo;s rule change request has proposed changes to the National Electricity Rules and the National Energy Retail Rules.</p>
<p>
The COAG Energy Council&rsquo;s rule change request stems from certain recommendations in the AEMC&rsquo;s 2012 power of choice review and includes a component of the COAG Energy Council&rsquo;s work on the implications for privacy if smart meters are rolled out.</p>

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