Rule Change: Open

Overview

This rule change proposal seeks to require all energy retailers to include a start and end meter reading for each billing period in the electricity bills of customers who have an advanced interval meter (smart meter).
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This rule change proposal seeks to require all energy retailers to include a start and end meter reading for each billing period in the electricity bills of customers who have an advanced interval meter (smart meter). 

Under the National Energy Retail Rules (NERR), retailers must include the values of meter readings at the start and end of the billing period. 

However, for interval meters, the NERR includes a provision that permits retailers to not display these values if the metering data is not reasonably available.

The proponent considers that including start and end meter readings for customers with smart meters would make it easier to reconcile bills and improve trust in energy retailers.

Consultation paper

On 31 January 2019 the Commission published a consultation paper for the rule change request. 
Submissions to the consultation paper are due by 28 February 2019. Stakeholders are welcome to use a template for responses.

Background

On 18 June 2018 the AEMC received a rule change request from a private individual (Mr Craig Whybrow) to amend the National Energy Retail Rules in relation to the contents of electricity bills of customers with smart meters.
 

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Documentation