National Energy Retail Rules Version 8


The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 8, incorporating:

  • Schedule 1 of the National Energy Retail Amendment (Improving the accuracy of customer transfers) Rule 2017 No. 1
Commenced Date
Thursday, 3 August 2017
Rules Version:
8


The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 8, incorporating:

  • Schedule 1 of the National Energy Retail Amendment (Improving the accuracy of customer transfers) Rule 2017 No. 1
Download the current Rules PDF RTF
National Energy Retail Rules Version 8 2 MB
Coversheet & contents 231 KB 590 KB
Preliminary 155 KB 572 KB
Customer retail contracts 367 KB 778 KB
Customer hardship 129 KB 544 KB
Relationship between distributors and customers 159 KB 572 KB
Relationship between distributors and retailers-retail support obligations 195 KB 560 KB
De-energisation (or disconnection) of premises-small customers 232 KB 604 KB
Life support equipment 128 KB 544 KB
Prepayment meter systems 287 KB 621 KB
Exempt selling regime 153 KB 575 KB
Retail market performance reports 61 KB 539 KB
Customer retail contracts-electricity consumption benchmarks 175 KB 540 KB
National energy retail consultation 120 KB 536 KB
Model terms and conditions for standard retail contracts 196 KB 625 KB
Model terms and conditions for deemed standard connection contracts 195 KB 632 KB
Savings and Transitional Rules 185 KB 612 KB