National Energy Retail Rules Version 5

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 5, incorporating:

  • Schedule 1 of the National Energy Retail Amendment (Customer access to information about their energy consumption) Rule 2014 No. 2
Commenced Date
Tuesday, 1 March 2016
Rules Version:
5

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 5, incorporating:

  • Schedule 1 of the National Energy Retail Amendment (Customer access to information about their energy consumption) Rule 2014 No. 2
Download the current Rules PDF RTF
National-Energy-Retail-Rules 2 MB
Coversheet & contents 231 KB 503 KB
Preliminary 156 KB 571 KB
Customer retail contracts 362 KB 765 KB
Customer hardship 130 KB 544 KB
Relationship between distributors and customers 160 KB 572 KB
Relationship between distributors and retailers-retail support obligations 197 KB 560 KB
De-energisation (or disconnection) of premises-small customers 233 KB 545 KB
Life support equipment 128 KB 544 KB
Prepayment meter systems 289 KB 621 KB
Exempt selling regime 154 KB 575 KB
Retail market performance reports 61 KB 539 KB
Customer retail contracts-electricity consumption benchmarks 175 KB 540 KB
National energy retail consultation 120 KB 536 KB
Model terms and conditions for standard retail contracts 198 KB 565 KB
Model terms and conditions for deemed standard connection contracts 197 KB 632 KB
Savings and Transitional Rules 185 KB 610 KB